First Call Resolution

FCR is a customer-focused Business Process Outsourcing (BPO) organization that provides contact center and customer service experiences to its customers. Connecting American talent to innovative startups and scale-ups, this BPO operates using flexible, specialized teams to prioritize innovation. FCR aims to support their clients as they grow their brands and develop a strong customer service experience to not only attract new customers but to maintain existing customers.

This company provides industry-specific solutions to unique client needs, working in industries such as early-stage and hypergrowth, education, healthcare and insurance, lifestyle and entertainment, retail and eCommerce, and travel and hospitality.

FCR headquarters are located in Eugene, OR. Fulfilling client expectations in Montana, Mexico, and Poland, this BPO provides near-shore and off-shore services in technical support, quality assurance, and workforce management from projects built around the world. 

The company brings jobs and employment opportunities to the many communities in which they build their projects, offering Work from Home programs to build a remote workforce for clients in need of online support.

FCR has colleagues both near and off-shore and throughout Europe to support clients with additional language needs and those who may need workforces located outside the US.

FCR provides innovative solutions and the following services:

• Call Center Outsourcing
• Business Process Outsourcing
• Teleservices
• Email and web chat support
• Help desk
• Backoffice solutions
• Contact center outsourcing
• Customer service
• Customer experience
• Email, phone, chat, social media support
• Customer service operations

FCR’s pricing

Pricing for FCR’s services depends upon the client’s needs and the services provided. We recommend reaching out directly through their Contact Us page.

FCR focuses on innovative solutions to provide support to organizations as they grow their teams, manage demand surges, and automate customer service experiences. By building projects around the world, this BPO accommodates the needs of growing companies and startups with customized solutions as their clients push the boundaries of innovation.

Founded in 2005, FCR gathered an impeccable reputation in the industry over the last sixteen years. By creating a positive environment for employees to thrive, clients receive an impassioned and flexible workforce specialized for their individual needs and industry standards.

Katheryn Carnahan (President)

Katheryn Carnahan began as Senior Director of Operations in 2009, and over the next twelve years worked in operations management positions with increasing responsibilities until she reached her current position as President.

Matt Trebb (Group Vice President of Operations)

Matt Trebb became Group Vice President of Operations in 2020 after twenty years of experience in BPO operations and management.

Scott Fessler (VP of Operations)

Scott Fessler started at FCR as a Site Director and worked his way up over the last three years to Vice President of Operations. He has over twenty-five years of experience in operations and outsourcing.

While no direct reviews are available, FCR provides top-tiered BPO services, and we recommend comparisons between this company and other leading, innovative BPO providers in the midsize range in the US.

First Call Resolution’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.gofcr.com

LinkedIn http://www.linkedin.com/company/first-calltoresolution-llc

Facebook http://www.facebook.com/gofcr

In addition, you may email them at [email protected] or call 541-957-8654.

https://www.crunchbase.com/organization/first-call-resolution

https://www.glassdoor.com/Overview/Working-at-FCR-EI_IE715088.11,14.htm