Outsourcing directory

Accenture is the world leader in technology, consulting, and outsourcing. They have 400,000 employees worldwide, of which 45,000 are based in the Philippines. It has 22 delivery centers across the country, including Cebu and Ilocos. They have come a long way from being just 85-strong at Manila in 2007. Fortune magazine has called it the World’s Most Admired Information Technology Services company. Accenture had its origins in the business and technology consulting unit of accounting firm Arthur Anderson. It was spun off as a separate company in 1989. It remained Andersen Consulting until 2001, when it adopted its current name. Accenture is derived from ‘accent on the future’. Today, Accenture serves a number of clients across the world. Call centers, the traditional face of outsourcing, have given way to contact centers delivering high-value services. As a result, Accenture longer uses the word outsourcing. It now focuses on strategy, digital, technology, and operations. Their business processes span Marketing, Procurement, Supply Chain, Learning, Human Resources, Finance, Accounting, Insurance, and Healthcare. They are constantly innovating, pushing the boundaries further. Cloud Services, Security, and Enterprise Architecture are among their more specialized offerings. Accenture is located in 50 countries across the globe.

Teleperformance is an outsourced omnichannel customer experience management company that has been helping clients in around 160 markets all over the world for over four decades. Teleperformance helps connect the most respected and well known brands with their customers. Teleperformance is constantly growing because they invest a lot into research and development that allows them a deeper understanding of the customer; they also take into account the difference in needs for customers who are from different countries, industries channels and generations. Due to the 40+ years of experience Teleperformance has gained an edge over their competition and give a superior customer experience to every contact. Services Provided Teleperformance provides their clients with omnichannel solutions that cover the fields of • Digital solutions that Teleperformance provides includes management of the company’s image on social media with the help of social media stragtegy, social media mapping, social interaction management and also actionable insights • BPO non-interaction • Connection • Analytical solutions • Best locations • Contact centers • Internet interactions • VIP and specialized solutions • Face-to-face solutions • Credit and collection • Self services • Infrastructure for the offices • Omnichannel strategies for marketing and product exposure

Wipro BPO Philippines Ltd. Inc. is the Philippine wing of Wipro, a global powerhouse in the field of Information and Communications Technology, Business Process Outsourcing and Business Consultation. The company was formed in the year 1945 as a vegetable products vendor in India, and had since transitioned in to the information technology sector in 1981. Recognized as a global leader in the software and services industry, Wipro has a workforce of over 175,000 employees providing a wide range of services to clients in over 175 cities spread across 6 continents. The company is headed by Azim Premji, who is also the chairman of the board. The company primarily focuses on IT and ITeS segments, while its subsidiaries are involved in multiple industries, ranging from aerospace to defense, retail to financial services and consumer goods to construction. The company provides a plethora of services to its clients, including those in business analytics, cloud computing, business process outsourcing, enterprise architecture management, open source project development, and mobile and mobility solutions. Wipro focuses on the development of emerging and cutting edge technologies and has created ‘Centres of Excellence’ where it conducts research on some of the most advanced fields in computer science including artificial intelligence, mobile learning, robotics, cognitive systems, deep learning and user interface experience modules.

Sequential Technology International (STI) is the trusted BPO partner of wireline/wireless telecommunication, broadband, cable/MSO, and satellite service providers. We offer solutions that range across all customer interactions and touch points. With over 4,000 professionals at nine locations worldwide, STI eliminates the time and expenditure of building out, staffing and scaling customer service centers by providing best-in-class CX center operations. Supporting our people are a set of carrier grade call center management and operations tools including:

Established in December 2009, Cognizant began voice and data services in the following fields in the Philippines: • Application services • Business process services • Business consulting • IT infrastructure services • Quality assurance The Philippines center is focused on global industries like communications, insurance, manufacturing, retail, healthcare, and financial services. As Cognizant is focused on strong growth and ability to take up the most difficult challenges, the company won the following awards in the International ICT Awards Philippines in 2015. • Best employer for the year • Best company of the year • Best emerging IT-BPM company for healthcare In the Philippines, the existence of Cognizant is strong as it has 6 fully functional and world-class operational centers that house nearly 6,000 employees. It has five offices and one office in Metro Manila and Cebu respectively, qualifying it as Cognizant’s quickest growing delivery center. Because of its technology infrastructure and strong delivery, Cognizant Technology Solutions Philippines, Inc was given ISO 9001, ISO 20000 and ISO 270001 certification. It is the only company in the Philippines that is certified by Human Development Index (HDI). Cognizant Philippines have several initiatives under Outreach Philippines, a corporate social responsibility program. Since the beginning, the program has impacted innumerable lives of underprivileged children.

Capgemini has been in operations for many decades and has made its presence felt in over forty counties. They celebrate 50 years in 2017. The company is known for providing qualitative services in technology, consulting and outsourcing services. Application services in the development and maintenance program impacts the end-user experience and jump-starts the business process model. The business process methodology makes sure that the customer has IT and BPO operational superiority by improving brand value. Consulting services through a digital scope of services transcends business visibility through digital advances and performance. Start-ups of the future are provided with in-depth analyses and strategic approaches on how to move forward in the new digitized space. Capgemini Philippines, Corp. helps beat competition at their own game through cloud computing services. They make sure whether a business is ready to be transformed into the new normal. Going digital by connecting people through insights and data being the soul of the medium, is the road map provided by the experts at Capgemini Philippines, Corp. Infrastructure services and technology go hand-in-hand in accelerating the caliber of a brand’s business definition. Experts provide in-depth solutions to tackle security and quality testing methodologies.

Emerson is a trusted partner of industry leaders. It continuously innovates to help clients meet and overcome challenges. Emerson is very much dedicated to improving the quality of people’s lives all over the world. It has transformed itself to create more value for both customers and shareholders. With the focus on Automation Solutions and Commercial & Residential Solutions. Automation Solutions – Emerson is devoted to improving their processes and industrial business customers' performance with visible and quantifiable results. Commercial & Residential Solutions – Emerson aims to improve human comfort and at the same time improving energy efficiency.

Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, United Kingdom, Germany, Brazil, Mexico, Costa Rica, the United States.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 168,977 ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Founded in Quebec City in 1976, CGI was the brainchild of Andre Imbeau and Serge Godin. At the time of their incorporation, CGI was the acronym for “Conseillers en gestion et informatique”, which translates to “Consultants in management and information”. But they started calling themselves CGI as they grew into a global company. They employ over 68000 employees globally, and bringing in high degree of expertise, professionalism and technical know-how as a business outsourcing company. CGI, as an outsourcing company in Philippines, specializes in a variety of services such as business consulting, application services, business process services, IT outsourcing services, infrastructure services and systems integration services. They provide advisory, chat support, billing, credit collection, sales support, and a host of technical services to clients all over the world. They believe in empowering clients with mission-oriented, domain-specific and time-tested solutions that drive business goals. CGI is one of the few multinationals in Philippines with scale, talent and end-to-end solutions and services. They strive to provide cost-effective solutions to their clients and help them grow holistically. Their client proximity model focuses on understanding their clients deeply and building strong relationships by providing them the support they need. They currently operate two offices in Philippines: Quezon City and Metro Manila.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 5.2 billion company with 124,250+ professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognised amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.

Concentrix was founded in the year 2006 and operates as a fully-owned subsidiary under SYNNEX Corporation. This business services firm has its headquarters in Fremont, California. It was established with the objective of helping clients find their unique position in the marketplace, improve functional efficiency and accelerate growth. The key services offered by Concentric include the following: Customer Lifecycle Management: Offering a scalable “personalized enterprise” for enhancing customer experience, productivity and revenue. Concentric believes that the enterprises need to invest in digitalization to help customer get access from their multiple-channel world. Marketing Solutions: Algorithmic and analytics personalization helps drive more meaningful customer interactions. Concentric aids data-driven optimization that plays a critical role in elevating marketing communications. IT and Consulting: Concentrix helps businesses by designing solutions useful in strategies for business application integrations, system architecture, legacy migrations as well as cloud enablement. Product Development: While serving as the technology partner for businesses, Concentric offers support to the complete software product lifecycle. It helps clients in design (architecture, mystery shopping, prototyping etc,) as well as in usability engineering and agile development. In addition to these solutions, Concentric also offers various other services including process optimization and customer interaction automation.

Neusoft provides innovative information technology – enabled solutions and services to meet the demands arising from social transformation, to shape new life styles for individuals and to create values for the society. Focusing on software technology, Neusoft provides industrial solutions, smart connected products, platform products and cloud and data services. Founded in 1991, Neusoft is the first listed software company in China and the first CMM5 and CMMI(V1.2) 5 certified Chinese software company. Today, Neusoft has nearly 20,000 employees worldwide, and it has established 8 regional headquarters, 10 software R&D bases, 16 software development and technical support centers, and a marketing and service network covering more than 60 cities in China. It has also set up subsidiaries outside China in the United States, Japan, Europe, the Middle East, and South America.

The more connected that everything is the better it is to manage the company and the customers. How the companies are connected with their clients makes all the difference when it comes to satisfied results. TeleTech helps their clients bring together technology and human connections so that they are able to provide great customer experiences to their clients all the time. TeleTech helps with the customer experience; deepen engagements with customers by finding ways of making them happy and ensure the growth of their clients by helping them find customers. Services Provided TeleTech helps their clients by providing various solutions that will result in the happiness of the customer. They help their clients plan, deliver, support and grow with the use of these services. • Consulting: TeleTech works with their clients to come up with strategies to help leverage their most important assets i.e. their customers. • Technology: they provide their clients with the tools that is needed to orchestrate the clients experience and their demands everyday • Care: the goal of the company is to meet the clients demands and delight their clients everytime • Growth: with the help of the data driven insights that technology helps find they are able to connect with and acquire new customers for their clients

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services.

As one of the largest global providers of customer experience (CX) products and solutions, Foundever™®  empowers brands to build stronger relationships with their customers by creating meaningful  connections that boost brand value. World-class CX is essential for best-loved brands across the globe.  Consumers are actively looking for a responsive, empathetic and personalized CX and reward businesses  that deliver. While the definition of excellent is constantly changing and unique to your brand, EXP+  delivers the flexible and forward-thinking solutions you need to stay ahead of customer expectations. Our EXP+ digital-first solutions are enhanced by a CX delivery model built for the future of work — Work  from Anywhere. Designed around a hybrid model that enables CX teams to work from home or from our  global network of interaction venues, Work from Anywhere provides a flexible and resilient approach  for your customer experience. Centered on employee experience, it empowers excellent customer  interactions that are secure and connected, while also giving you access to a global network of talent. Foundever™ has a wealth of experience, working with small and large organizations in industries such as  banking & financial, government, healthcare, insurance, manufacturing, media & entertainment, retail,  technology, telecoms, and travel & hospitality.  

Being best friends since high school Bryce Maddock and Jaspar Weir decided to take it to the next level and became business partners in 2008 by founding TaskUs. TaskUs started as a virtual personal assistant company that quickly grew to become an internationally renowned outsourcing organisation. Once they became an outsourcing company many companies from around the world started to approach TaskUs for their services. TaskUs promises their clients four things—people, process, technology and transformational growth for their clients. TaskUs is a new-age outsourcer that is flexible, agile and quick to respond to the clients' ever-changing needs. The company went public - becoming the Philippine's first unicorn - on 11 June 2021 on New York's Nasdaq, valuing the company at $2.8bn. Services Provided by TaskUS TaskUs has two main branches of services that they provide Customer experience and back-office support. Customer experience: The inbound customer experience is multi-channel and TaskUs hires and manages experienced support experts to their clients with a focus on scaling and advancing the clients business. They provide chat, in-app, voice, email, social media and SMS channel services. Other services include customer service, sales, technical support, billing, and outbound support. Back office support: • Content moderation • Fraud prevention • Application verification • Claims processing • Photo retouching • Digital transcription • Enterprise data management • Data entry • E-commerce tagging • Writing and content creation • Research

Virtusa Corporation is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries. Using a combination of digital strategy, digital engineering, business implementation, and IT platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives.

Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day.

Genpact, a digital business process management and services provider, started off in 1997 as a business unit of General Electric. In 2005 it became an independent unit to serve clients beyond GE and in 2007 became a publicly traded company. In a matter of two decades, it grew in leaps and bounds. In 2005 they had 19000+ employees. December 2016 that number stood at 77000+ with important offices in New York City, Palo Alto, London, and Delhi. They have keyed the word Lean Digital which integrates lean principles (creating value for customers with limited resources), design conceptualization, analytics and digital technologies with their domain and their extensive knowledge of the industry. Their service comes broadly in two forms: domain enabled solutions and digital operations. Their experience at GE has helped develop a culture that focuses on customers’ needs and requirements, teamwork and the striving for continuous improvement. This is what they believe led to them having a 90% + contract renewal rate. Their services range from customer service to finance and accounting to collections, IT managed services, application services to procurement. The industries covered by them are equally varied. Present in 23 countries across all continents, they believe they are generating impact for companies. In two decades there’s been no looking back and they believe, rightly, that they have changed the definition of business process service.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 22,000+ employees in over 150 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Firstsource Solutions Limited is a global leading provider of Business process outsourcing services. Firstsource achieves results by transforming the clients business exponentially and delivering excellent customer experience. The company has a staff of over 26,000 globally. Firstsource Solutions Limited offers its services in the following areas: • Banking and financial services • Retail • ECommerce • Healthcare • Publishing • Insurance • Mortgages • Telecommunication and media In order to improve the efficiency of the client’s business, Firstsource offers a roadmap for robotic process automation. The company also uses these tools to further enhance the business of the client. • Analytics • Commercial Finance outsourcing • firstChat • firstCustomer Intelligence These tools are considered game changers as the clients that avail these tools are able to perform well in the highly competitive global market. The company is customer-centric and the staff of Firstsource are experts in the BPO industry and are trained to understand the needs of the customer and provide solutions that satisfy the short-term and long-term benefits of the customer. Firstsource retains its position as a global provider by following these values: • Agility • Collaboration • Excellence • Innovation • Integrity • People-centric Firstsource gives its clients the extra edge by improving customer experience, maximizing the revenue, transforming the business, optimizing the cost of operations and collections.

Indra are global leaders providing model to businesses and services for production and delivery. They have development centers in 21 countries as well as delivery and management centers spread across 46 countries and are employing a workforce of 34,000 employees globally. The Brand Indra took birth way back in 1993 and since then it has spread its wings globally form Argentina , USA , North America , China , Norway , UK , Spain , so on and so forth , the journey went on to 140 countries. The company states the CSR as creating value and sustainability through innovating their services and solutions and focuses on a being a transparent service provider that follows ethical values. With an expertise of over 20 years in this field, Indra specializes in providing strategic and business consultancy through innovation. Customer strategy and post-merger integration and business intelligence services are some of the other areas. Indra employs high end technology solutions like analytics, cloud computing, ERP, Networks and communication, and sustainability solutions for its delivery. Other technologies range from architectures, digital markets, geospatial and smart mobility. Bus technology, electoral processes, mobility and subway technology are some of the other impact areas.

A leader in the Business Process Management Industry, WNS Global Services Philippines Inc. is the Philippine wing of WNS Holdings Limited. The company started in 1996, with British Airways as its first client. Since 2003, the company has been offering solutions in the emerging field of Business Process Management. The company also broke new ground by being one of the first companies in the BPO industry to have their stocks listed on the New York Stock Exchange. WNS Holdings provide a vast range of services to its clients. It provides these services across a variety of industries, including the Banking and Financial Sector, consulting and professional services, education, healthcare, consumer goods, insurance, retail, logistics, media and entertainment, and travel and leisure. The organization is at the foremost in providing value-based services such as in-depth research and analytics; customer interaction services across a wide spectrum of channels; governance and legal solicitation; financial accounting assistance; human resource management; and procurement channels for manufacturing and service industries alike. These key services are backed by some of the most leading-edge technologies such as in-house cloud computation architecture, proprietary big data and analytics tools; as well as enhanced frameworks for a large range of open source technologies.

At EXL, we’re experts in more than analytics, operations management, and technology. We’re experts in you, and your industry. This gives us the context to look deeper to identify and capitalize on opportunities to outperform. We call it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results.